Effective Date: April 25, 2025

This Privacy Policy ("Policy") describes how ScribeX ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you," "your") when accessing and using our AI-powered medical scribing services and related websites and portals (collectively, the "Services"). Your privacy and the security of your personal information are paramount to us. By using our Services, you consent to the practices described in this Policy.

Scope

This Privacy Policy applies to Personal Information that is Processed by ScribeX in the course of our business, including on ScribeX websites (each a “Site” or “Sites”), mobile applications, forums, blogs, and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of ScribeX, the “Services”). All individuals whose responsibilities include the Processing of Personal Information on behalf of ScribeX are expected to protect that data by adherence to this Privacy Policy.

Information We Collect

• Information You Provide:

  You may choose to provide us with personal information via this website. For example, you may use our web form to submit questions to us about potential business or professional opportunities or product updates. Our form for these inquiries collects name, address, email address, and other information you choose to submit. You may also choose to email us through the site, in which case we will receive your name, email address, and other information you include. Please do not send us confidential information through our website.

  In addition, registered users of our healthcare services may log into a password-protected portal (area) in our website in order to seek technical support and handle administrative matters. We use information collected through this portal to communicate with our registered users about administrative matters and technical support issues. We may aggregate and/or anonymize this information to improve our services. Users are not allowed to send patient medical information (called Protected Health Information under HIPAA) through this administrative and support portal.

• Personal information we collect and your choices:

  We do not collect personal information when you visit our website unless you choose to provide it to us. If you send us questions and/or let us know that you would like updates about Empathia AI, we may respond to your questions and/or send you news about company developments or product updates from time to time.

• Non-personal information we collect:

  We collect non-personal web usage information about visitors to our site. This may include information about your browser type, geographic location, IP address, and pages you visit. We may also use cookies, web beacons, and/or third-party web analytic tools to analyze website traffic.

  Cookies are small text files or data placed by your web browser on your hard drive to store information that allow a website to recognize whether a certain computer or device has been used to visit the site in the past. Cookies enable websites to keep track of online patterns and preferences and make the personalization of web experiences possible. You can adjust your browser settings to remove or block cookies. A web beacon is a graphic on a web page or in an email that gathers non-personal web log information about pages visited or emails opened. Web analytics services record non-personal data such as browser type, operating system, the date and time of a visit, where visitors came from, the pages visited on this website, the time spent viewing site, where visitors went when they left the site, and return visits to the site.

  We may aggregate this non-personally identifiable data to better understand how visitors use our site, and to help manage, maintain, and report on use of our website. We may store IP addresses for fraud detection and prevention purposes.

Use of Information

We use your information to create/manage accounts, deliver services, improve functionality, provide support, and ensure compliance. Marketing messages are only sent with your consent.

Information we share

If you provide personal information to us via the website, we may share it with service providers who assist us in activities such as technology or communications management. These providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We will not share personal information about you with third parties for marketing purposes.

We might share personal information if we were to sell or transfer all or a portion of our business or assets, in which case we would make commercially reasonable efforts to contractually require the recipient to treat the information in accordance with this Privacy Statement. We might also disclose information about you (i) if required by law, subpoena, court order, or legal process, (ii) to law enforcement or other government authorities, or (iii) if we believe disclosure is necessary or appropriate to prevent serious physical harm or in connection with an investigation of illegal or fraudulent activity.

Sharing and Disclosure

Data is only shared with trusted service providers or under legal obligations. We do not sell your personal information.

Data Security

We are committed to maintaining the security of personal information. We use appropriate administrative, technical, and physical security measures intended to protect against loss, misuse, improper access, disclosure, alteration, or destruction of personal information. If we share personal information with third parties to provide services to us, we will contractually require them to employ appropriate security measures to protect it.

Changes to this notice

We may update this Privacy Statement at any time and, if so, we will post the new effective date below. We expect most changes to be only editorial in nature or reflect changes in the services we offer. In the unlikely event that we would ever make material changes permitting us to share online personal information more broadly than is described here, we would post a prominent announcement on this site.

Contact

If you have questions or requests, please email us at support@scribex.ai.

By using our Services, you acknowledge and accept this Privacy Policy.